Privacy Policy

When you use Javins as an individual, business, or service provider, we may collect information including:

• Name, phone number, email address, and profile information.
• Profile photos or images where publicly available or voluntarily provided.
• Business or service-related information submitted through the platform.
• Contact details, addresses, service areas, and operating information.
• Payment, billing, or transaction-related information where applicable.
• Information submitted during registration, onboarding, verification, or support processes.
• Government-issued identification documents including National Identification Number (NIN), Bank Verification Number (BVN), business registration documents, proof of address, or other verification information where required.
• Information collected during customer support interactions.

We may collect information about how you interact with the Service, including:

• Messages, inquiries, or requests you submit.
• Images, documents, or files you share.
• Voice notes and audio messages you provide.
• Time, date, and frequency of interactions.
• Device, browser, and technical information necessary to operate, improve, and secure the Service.

We use your information to:

• Understand and process your requests.
• Facilitate communications and interactions through the Service.
• Improve user experience and personalize responses.
• Process voice, image, text, and document inputs where necessary to provide services.
• Verify the identity of users, businesses, and service providers.
• Maintain trust and safety on the platform.
• Prevent fraud, abuse, and unauthorized activities.
• Troubleshoot issues and improve platform performance.
• Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

When you send voice notes, documents, or other content through Javins, our systems may process this information to understand requests, provide responses, facilitate interactions, improve service quality, and operate the platform effectively.

Where reasonably possible, personal identifiers may be anonymized or removed during system improvement processes.

We use secure servers, encryption, and access controls to protect your information.

Access to personal information is restricted to authorized personnel who require access for support, compliance, operational, or security purposes.

We retain information only for as long as necessary to:

• Provide services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.
• Maintain legitimate business records.
• Improve service quality and system performance.

You may request deletion of your data at any time, subject to applicable legal and regulatory requirements.

Javins may integrate with third-party providers including messaging platforms, payment processors, hosting providers, analytics providers, identity verification providers, and other external services necessary for operation of the platform.

We only share information with these providers where necessary to deliver services, maintain security, comply with legal obligations, verify identities, or improve platform performance.

Some of your information may be processed or stored outside Nigeria by trusted service providers that support the operation of Javins.

Where this occurs, we take reasonable measures to ensure appropriate safeguards are in place to protect your information.

We may use cookies, local storage, and similar technologies to operate the Service, improve user experience, maintain security, and understand usage patterns.

Users may manage cookie preferences through their browser or device settings. Disabling certain technologies may affect the functionality of the Service.

We process personal information based on user consent, contractual necessity, legitimate business interests, legal obligations, fraud prevention requirements, and other lawful grounds permitted under applicable data protection laws.

You have the right to:

• Request access to the personal information we hold about you.
• Correct or update your information.
• Request deletion of your data.
• Withdraw consent where processing is based on consent, subject to legal or operational limitations.

Javins is not intended for use by individuals under 18 years of age.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take reasonable steps to remove it.

We may update this Privacy Policy from time to time.

Where significant changes are made, we may notify users through WhatsApp, email, or our website.

Continued use of the Service after updates means you accept the revised policy.

If you have any questions or concerns regarding this Privacy Policy, please contact:

• Email: support@askjavins.ai
• Company Name: Javins Technologies